© Cesar Quian, image courtesy of La Voz de Galicia
you today to the House Fish, also called Aquarium in . Is the main attraction of the network mc 2 composed by 3 museums interactive Coruña. The other 2 are the man's house and Science Museum. The 3 are worth worthwhile, especially with children. Combined with the Tower of Hercules, the Paseo Marítimo (- "My tesoooooooro!" - "Shut your mouth up Paco!") And Old Town, every family has Coruña ideal destination for a getaway weekend. Ideal
provided not stop some of the attitudes of the absurd - in theory - in charge of satisfying the tourists to come back: building the bridge and making the case to say that Visa fulfill a promise made a child is priceless, I promised to take my son on Thursday (yesterday) to see Gaston, the new shark of 3 meters and 100 kg that has (been) installed in the Aquarium. And of course trust Visa to pay the 2 annual passes - which do have a price: 20 € for me and 10 for my son - we were to allow free access to any of the 3 museums for a whole year.
It is going to be no. The Aquarium in your name along well Finisterrae : no credit card terminal. Nicest girl (I think Lorena name) apologized immediately - this is unusual - to understand the absurdity of the thing and tells me the nearest ATM is ... next to my house, ie 1 km (checked viamichelin.es) of the museum. Of course (Murphy's Law), it was raining.
Then I light up his eyes to believe have had a great idea (anything that I avoided 2 km in the rain with a 5 year old IS a great idea.) I turn to the souvenir shop next to the counter and asked if he has terminal card to pay the ticket and not have to go for a cashier. Answer: "No". Period. Missed by so forceful (and little kindness), I wonder why. Answer 2: "It is not the same."
Obviously, everyone by now knows that this type of store is often leased, outsourced or under the concession which is not the proper administration of the museum that carries it. But it remains significant but the effort to look like the opposite: t-shirts and polos name of mc 2 , total integration on the premises without logos of any kind of dealer, etc.
In my case the problem was only (*) the commission they would charge the bank for the payment of 30 €. I think it is about 3%, ie € 0.90, an amount that I imagine the museum would have preferred to take before sending to a client - and city - walk 2 km under ULIS with a 5 year old. Well
not even tested this possibility because the clerk at the gift shop merely imitate Alejandro Sanz repeating "It's not the same" each time I opened my mouth.
walked the 2 km, we get wet, and upon payment and send the kid to see the fish, I asked the complaint form on the ground forever, "and we have facilities that we deserve" + "silence gives consent." The surprise jump when (could Lorena?) I replied that as a public body are not required to have complaint forms. Blushing because he knows that while he's telling the truth, the law clearly permits a shame: public services, by definition, should have had more obligations than private users to their customers. Alternatively, offers me a sheet stamped to the Aquarium and then hands me a copy of my complaint. Not without first confirm I'm not the first in the door qauedarme unable to pay by card and have repeatedly asked the council to be equipped with a terminal thereof. There is no doubt that this is a person employed by one party and can not do more than leave him, but then also looking for ways to do everything we can within those limits to treat customers well. Do you remember that time when "the customer was king / sent"?. Quite the opposite of his partner in the shop next door.
And talking about it, when I went to ask the claim form (as a private entity, yes she is obliged to take them), do not guess the answer? "You have to order them on the counter of the museum"
But do not we agree that was not the same?
Tags: mc2 , Incompetence, Visa , Customer
(*) In case you have any influence, my debit card is the amount which is immediate in my account.
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